Why Responsible Gaming Matters
Online gaming and betting can be a fun form of entertainment — as long as it is enjoyed in moderation. betwoon believes every player should know their limits and treat gaming as a leisure activity, not a source of income.
Many people in Bangladesh enjoy gaming and Sports Betting on online platforms. But playing excessively, chasing losses with bigger bets, or hiding your activity from family — these are warning signs. betwoon wants you to stay aware, and if you ever feel your gaming is getting out of control, take action right away.
This page provides a detailed overview of betwoon's responsible gaming policy, preventive tools, warning signs, and how to get help. We want you to stay well — play for enjoyment, not just to win.
Key Principles: Responsible gaming means knowing your budget, managing your time, and keeping gaming a small, fun part of life — not the center of it.
1 Responsible Gaming Principles at betwoon
Betwoon has been committed to building a safe and responsible gaming environment from the very beginning. The following core principles apply to every user on our platform:
- Gaming should be treated purely as entertainment — not as an alternative source of income.
- Only bet money you can afford to lose — money that is not needed for your daily expenses.
- Decide on a budget before you start playing and do not exceed it.
- Avoid placing more bets in an attempt to chase your losses.
- Take regular breaks and spend time with family and friends.
- Maintain a balanced lifestyle — fit gaming around work, family, and rest.
Gaming as EntertainmentRecommended
Time ManagementImportant
Budget ControlEssential
All gaming decisions at betwoon should be made of your own free will — never under pressure or the influence of addiction.
2 Warning Signs — When to Be Careful
We do not always notice when gaming starts to slip out of our control. If you spot any of the following signs, you should take action right away:
Spending beyond your budget and placing more bets to recover losses.
Playing for hours on end without keeping track of time.
Spending less time with family or friends, causing tension in relationships.
You are experiencing anxiety, depression, or anger as a result of gaming.
Hiding your gaming from family or friends, or lying about it.
Your focus at work or school is declining and you are neglecting your responsibilities.
You are borrowing money or dipping into your savings to fund gaming.
Repeatedly trying to stop playing but being unable to.
If you notice two or more of the above signs in yourself, please contact betwoon Support immediately or activate a self-exclusion limit.
3 betwoon Responsible Gaming Tools
Betwoon gives you full control over your gaming with a range of practical tools. These tools are completely free and can be activated from your account at any time.
How to Activate the Tools
- Log in to your betwoon account.
- Go to your profile settings and select the "Responsible Gaming" tab.
- Select the limit or protection option that suits you.
- Set an amount and a time limit.
- Confirm — changes will take effect immediately.
Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period — for your own protection.
4 Self-Exclusion — When You Need a Break
Sometimes the wisest move is to step back. betwoon's Self-Exclusion feature lets you take a break from the platform for a set period or permanently.
- Temporary Self-Exclusion: Block yourself from play for anywhere between 1 week and 6 months.
- Long-Term Self-Exclusion: From 6 months up to 5 years.
- Permanent Self-Exclusion: Close your account permanently.
While self-exclusion is active, betwoon will not send you any promotional emails or notifications. Your account cannot be reopened before the self-exclusion period ends.
Do not attempt to open a new account while self-exclusion is active — this is against our policy and may cause further harm to yourself.
5 Minor Protection
Betwoon is strictly prohibited for anyone under the age of 18. Age is verified at registration, and KYC verification is used to confirm identity in any cases of doubt.
Advice for Parents
If there are children or teenagers in your household, take the following steps:
- Install family protection software on your devices.
- Block online gaming sites on your browser.
- Never share your betwoon login details with anyone.
- Have an open conversation with your children about the risks of online gaming.
- If you believe a minor is using betwoon, notify support immediately.
betwoon follows a zero-tolerance policy on the protection of minors. Any account found to belong to a minor is closed immediately.
6 Where to Get Help
If you think gaming addiction is affecting you or someone you know, seeking help is not a sign of weakness — it takes courage. Get the right support.
- betwoon Support: Contact us via 24/7 live chat or email.
- Kaan Pete Roi: Bangladesh mental health helpline — 01779-554391.
- National Institute of Mental Health (NIMH): Expert counseling and treatment available in Dhaka.
- Family & Friends: Talk to someone you trust — you are not alone.
Asking for help is the first step toward solving the problem. betwoon is always here for you.
Check Yourself
Read through the questions below. If you answer "Yes" to most of them, please contact betwoon support.
Are you chasing losses by placing bigger bets?
Are you planning to stop gaming but finding you cannot?
Are you hiding your gaming from your family?
Is gaming affecting your work or studies?
Do you feel irritable or restless when you are unable to game?
Are important areas of your life losing your attention?
This questionnaire is for awareness purposes only and is not a substitute for professional diagnosis. If you think you have a problem, please seek expert advice.