Introduction to Privacy Policy
Welcome to betwoon. Our privacy policy is a straightforward commitment — to be honest with you, keep your data secure, and respect your privacy.
On this page, you'll learn what data betwoon collects, why it's collected, how it's used, and what rights you have. We've aimed to present everything in plain, straightforward language — no legal jargon required.
By using the betwoon website or app, you agree to this privacy policy. Please take a moment to read it in full. If you have any questions, our support team is always ready to help.
This privacy policy may be updated at any time. The updated date will be shown at the top of the page, and registered users will be notified directly of any significant changes.
1 What Data We Collect
Betwoon only collects information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.
Information You Provide Directly
Information you provide when creating an account or using our services on betwoon:
- Name, date of birth, and gender
- Email Address & Mobile Number
- Current residential address
- National ID or passport number (for KYC verification)
- Payment method details (bKash/Nagad number)
Automatically Collected Information
Some information is collected automatically when you use betwoon:
- IP Address & Device Type
- Browser version and operating system
- Login Times & Session Data
- Pages visited and time spent on each
- Gaming Activity & Transaction History
Cookies & Tracking Technologies
Cookies are used to improve your experience on betwoon. A small file is stored in your browser to remember your preferences and session. Disabling cookies may affect certain features.
We only use necessary and functional cookies. betwoon does not use any third-party advertising or tracking cookies.
2 Why & How Your Data Is Used
Betwoon uses your information for specific, well-defined reasons. Learn more below:
| Type of Data |
Purpose of Use |
Legal Basis |
| Identity & Address |
KYC Verification & Age Confirmation |
Legal Obligation |
| Contact Information |
Sending account-related notifications |
Contractual Requirement |
| Payment Information |
Deposit & Withdrawal Processing |
Contractual Requirement |
| Gaming Activity |
Responsible Gaming Monitoring |
Legitimate Interest |
| Device & Log Data |
Security & Fraud Prevention |
Legitimate Interest |
| Cookie Data |
Platform Performance Improvement |
Consent |
betwoon never sells or rents your information to third parties for marketing purposes.
3 Who Your Data Is Shared With
Betwoon shares your information only when necessary, and exclusively with trusted partners essential to operating our services.
Data Sharing Scenarios
- Payment Processor: Limited information is shared with payment gateways solely to process transactions.
- Game Provider: Session data required for third-party game operation is shared with the relevant providers.
- KYC Verification Service: Documents are sent to an approved verification platform to confirm your identity.
- Law Enforcement: We are required to share information with government authorities when mandated by legal order or investigation.
What We Never Share
- With advertisers or marketing companies
- With Social Media Platforms
- With other online gaming companies
- With any unauthorized party without your consent
All our partners are required to comply with international data protection standards. We ensure contractual safeguards for every instance of data sharing.
4 How Long We Retain Your Data
Betwoon does not retain data longer than necessary. Retention periods depend on the type of data and its purpose.
- Account Information: For the duration your account is active and up to 5 years after closure (as required by law).
- Transaction Records: 5 to 7 years in accordance with financial regulations.
- KYC Documents: For the period required to fulfill legal obligations.
- Logs & Session Data: Typically 90 days to 1 year.
- Cookie Data: Session cookies are cleared when you close your browser; persistent cookies last up to 1 year.
Once the retention period expires, all data is securely deleted or anonymised so that you can no longer be identified.
5 Your Rights
Under betwoon's privacy policy, you have full control over your own data. You may exercise the following rights at any time:
Right to Access Your Data
You can find out what information we hold about you.
Right to Rectification
You can correct any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data in certain circumstances.
Right to Restrict Processing
You may request that data processing be restricted in specific situations.
Right to Data Portability
You may request a copy of the data we hold about you.
Right to Object
You may object to your data being used for specific purposes.
To exercise these rights, please contact our support team. We typically respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data, and we will communicate that clearly.
6 Data Protection Methods
Betwoon uses internationally recognized technology to keep your data safe. Security isn't just a feature — it's our core commitment.
Technical Safeguards
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- Firewall Protection: Advanced firewall to prevent unauthorized access.
- Two-Factor Authentication (2FA): Extra security layer for account login.
- Regular Security Audits: Periodic audits by third-party experts.
- Separate Payment Server: Financial data is stored on fully isolated, secured servers.
Administrative Safeguards
- Only authorized staff can access your information.
- All staff sign confidentiality agreements.
- Staff receive regular training on data protection practices.
In the event of a data breach, betwoon will notify affected users within 72 hours and take all necessary steps to address the situation.
7 Children's & Minors' Privacy
Betwoon strictly prohibits access by anyone under 18. We do not knowingly collect data from minors.
If we discover that a minor has created an account, that account and all associated data will be deleted immediately. We strongly encourage parents to use internet filtering software.
If you suspect a child is using betwoon, please notify our support team immediately.
8 Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch. We're always here for you.
If you are not satisfied with our response, you have the right to lodge a complaint with your country's data protection authority.
Our dedicated data privacy team takes every request seriously. Your trust is our most valuable asset.